Yeah, this is a CP 2.0 pipeline, you should open it up in CP 2.2 somewhere where you’ve got access to the images, convert it, run the first couple of steps in test mode just to make sure it’s loading properly, and resave it. This should take <5 minutes.
I followed your advice and it’s working now. Your help has been invaluable! We’ve been stuck at this stage for weeks! Words can’t convey my gratitude (I’m really very happy that it’s working ) but THANK YOU!
I’m so glad to hear that!!!